Services

Refund Terms

Clarity is part of the product, so here’s exactly how this works.

This page is part of the product: clear rules, no surprises.

☐ Time window

You have 14 days from purchase to request a refund or return.
After 30 days, refunds are only made if required by law or in rare special cases.
Late refunds (2+ months of use but under 1 year) are charged at 136/month for time used.

☐ What’s returnable

Digital products (courses, downloads, indicators, dashboards) are normally non‑refundable once accessed or downloaded.
We may refund or credit you if a technical problem cannot be fixed after you contact support.
Physical items (if we ever offer them) must be unused, in original packaging, with proof of purchase.

☐ When we can help

You never received access or the download link.
What you received is materially different from the sales page description.
A technical fault makes normal use impossible and we cannot resolve it in a reasonable time.

☐ When we do not refund

You changed your mind after accessing the digital product.
You are unhappy with trading results or market performance—profits are never guaranteed.
You did not follow basic setup or usage instructions after we provided them.

☐ How to request a refund

Email support@limesignalworks.com within 14 days of purchase.
Include your name, order number, date of purchase, product name, and a short description of what went wrong.
For tech issues, attach screenshots or error messages so we can troubleshoot quickly.

☐ What happens next

We confirm we received your request and may ask a few clarifying questions.
If approved, refunds go back to your original payment method within 7–10 business days (your bank may take longer to show it).
For physical items, we may wait to receive and inspect the return before final approval.

☐ How to reach us